Return & Refund Policy

You may request a return within 7 days of receiving your order, provided the item is unused, unopened, and in its original packaging and condition.

For hygiene and safety reasons, we do not accept returns of scented candles or fragrance diffusers that have been opened, lit, or used, unless the item is defective or was not what you ordered.

If your order arrives damaged, was damaged in transit, or doesn't match what you ordered, please let us know within 3 days of delivery along with photos of the item and packaging. We will send a free replacement or issue a full refund, whichever you prefer.

Chat with our admin via the Goose Hours LINE Official Account with your order number and the reason for the return. Our admin will guide you through sending the item back.

Because PromptPay payments cannot be refunded automatically through the system, every refund is issued as a manual bank transfer to your account. Please provide your bank account name, account number, and bank when requesting a refund.

Once a return/refund request is approved, we transfer the refund within 3-7 business days and share the transfer reference with you via LINE.

For questions about returns or refunds, please chat with our admin via the Goose Hours LINE Official Account.